After completing some training at the end of February the standards to which we work have changed slightly.
When performing an audio we are now required to examine each person’s ears before we run the test. This is to check for impacted wax. If the persons ears are full of wax we will refer them to their GP for wax removal. The test result would not be accurate if the ear drum was covered in wax, and may result in an unnecessary recall.
This is adding an extra 3 minutes.
To continue working at the high standard you expect from us, here at Cavell and Lind I would like for you to extend the appointment times.